Clear communication
Agents with strong English skills and a friendly, professional tone.
No annual contract · No hidden fees
Customer Service Outsourcing
CUSTOMER SERVICE
Offshore customer service outsourcing for U.S. companies
Outsource USA builds dedicated customer service teams in the Philippines that help businesses scale their support operations efficiently.
Customer service outsourcing lets you hand customer-facing work to a trained offshore team. Your customers get fast, friendly answers in clear English, and you get more coverage for a fraction of the cost of hiring locally.
Coverage when you need it
Day shifts, U.S. business hours or after-hours support.
WHAT WE HANDLE
Customer service functions you can outsource
Inbound calls
Answering questions, taking orders and routing calls.
Email & ticket support
Working your inbox or help desk with consistent replies.
Live chat & SMS
Real-time answers on your website and by text.
Appointment setting
Booking, confirming and rescheduling appointments.
Order & account support
Order status, returns, billing questions and account updates.
Follow-ups & surveys
Customer follow-up calls, reviews and satisfaction surveys.
WHY OUTSOURCE USA
Why choose Outsource USA for customer service
Your agents work only for you, learn your products and policies, and are managed by our team in the Philippines so you don't have to supervise every shift.
- Full-time staff who work only for your company, never shared with other clients
- Philippines-based teams with strong English and U.S. business hours coverage
- Structured hiring, onboarding and training on your systems and SOPs
- Our on-site management and HR handle the day-to-day, you set the goals
- Start small and grow from 10 employees to more than 10,000
Best suited for
- Healthcare and medical offices
- E-commerce and retail brands
- Real estate and property management firms
- Insurance, logistics and service companies
FAQ
Frequently asked questions
What customer service functions can be outsourced offshore?
Inbound calls, email and ticket support, live chat, SMS, appointment setting, order and account support and customer follow-ups can all be handled by an offshore team.
Are offshore customer service agents dedicated?
Yes. Outsource USA provides full-time, dedicated offshore customer service agents aligned to a single client.
How does pricing work for customer service outsourcing?
Pricing is based on team size, role requirements and the complexity of the support. We focus on full-time dedicated staffing rather than per-ticket pricing.
Can agents work U.S. business hours?
Yes. Teams can be scheduled to cover U.S. business hours, extended hours or after-hours support.